Frequently Asked Questions

How easy is it to care for the XL 50MM?

Providing you treat the watch like any other precision instrument, you should only need to replace the battery every two years.

Is the XL 50MM water resistant?

The XL 50MM is water resistant to 10atm (100m/330ft), which means you can wear it in the shower or accidentally drop it in the pool without fear of damaging the mechanism. It is not suitable for wearing while swimming or diving.

What is the difference between the All Terrain Storage Case and the Premium Display Case?

The All Terrain Storage Case is a crush resistant and waterproof, military grade ABS case with accessories, while the Premium Display Case is in high-gloss ‘piano black’ with a soft-lined interior.

What accessories are included in the All Terrain Storage Case?

The All Terrain Storage Case includes an extra rubber strap, strap-changing tool, Terranaut lanyard and spare parts.

Can I choose a custom serial number for my XL 50MM watch?

Yes, you can. However, most of the popular serial numbers (1-10, 100, 250) are already sold out. Please enter the serial numbers you prefer in the 'Preferred serial number' field at Checkout.

Do you accept returns?

If you're not happy with a Terranaut watch that you purchased directly from us, you can return it within a period of 30 days in accordance with the requirements of our Returns Policy here: Returns Policy.

Do you offer a warranty?

Yes, each Terranaut watch is protected by an international guarantee for a period of two years commencing from the original date of purchase in accordance with the requirements of our Warranty here: Warranty.

XL 50MM | TW.50.24

Watch Case

Aerospace-grade 316L stainless steel case with curved back, hidden lugs and crown guard. Polished bezel, crown and chronograph pushers

Movement

Quartz (battery) chronograph movement with tachymeter, accurate up to 1/20th second

Dial

Carbon fiber with SuperLuminova hands and 24 hour numerals

Glass

Hardened mineral crystal with anti-reflective coating

Strap

Top grain leather embossed with carbon fiber design and 316L stainless steel buckle

Water Resistance

Water resistant to 10atm (100m/330ft)

Weight

166g

Limited Edition

Individually numbered limited edition (XXX/250)

Warranty

Two-year international warranty

Presentation

Premium Display Case or All Terrain Storage Case (+£30)

Price

RRP £365 - £395 | SOLD OUT

XL 50MM | TW.50.24.BLK

Watch Case

Aerospace-grade 316L stainless steel case with curved back, hidden lugs and crown guard. Black PVD bezel, crown and chronograph pushers

Movement

Quartz (battery) chronograph movement with tachymeter, accurate up to 1/20th second

Dial

Carbon fiber with SuperLuminova hands and 24 hour numerals

Glass

Hardened mineral crystal with anti-reflective coating

Strap

Top grain leather embossed with carbon fiber design and 316L stainless steel buckle

Water Resistance

Water resistant to 10atm (100m/330ft)

Weight

166g

Limited Edition

Individually numbered limited edition (XXX/250)

Warranty

Two-year international warranty

Presentation

Premium Display Case or All Terrain Storage Case (+£30)

Price

RRP £365 - £395 | SOLD OUT

XL 50MM | TW.50.60

Watch Case

Aerospace-grade 316L stainless steel case with curved back, hidden lugs and crown guard. Polished bezel, crown and chronograph pushers

Movement

Quartz (battery) chronograph movement with tachymeter, accurate up to 1/20th second

Dial

Carbon fiber with SuperLuminova hands and 60 seconds numerals

Glass

Hardened mineral crystal with anti-reflective coating

Strap

Top grain leather embossed with carbon fiber design and 316L stainless steel buckle

Water Resistance

Water resistant to 10atm (100m/330ft)

Weight

166g

Limited Edition

Individually numbered limited edition (XXX/250)

Warranty

Two-year international warranty

Presentation

Premium Display Case or All Terrain Storage Case (+£30)

Price

RRP £365 - £395 | SOLD OUT

XL 50MM | TW.50.60.BLK

Watch Case

Aerospace-grade 316L stainless steel case with curved back, hidden lugs and crown guard. Black PVD bezel, crown and chronograph pushers

Movement

Quartz (battery) chronograph movement with tachymeter, accurate up to 1/20th second

Dial

Carbon fiber with SuperLuminova hands and 60 seconds numerals

Glass

Hardened mineral crystal with anti-reflective coating

Strap

Top grain leather embossed with carbon fiber design and 316L stainless steel buckle

Water Resistance

Water resistant to 10atm (100m/330ft)

Weight

166g

Limited Edition

Individually numbered limited edition (XXX/250)

Warranty

Two-year international warranty

Presentation

Premium Display Case or All Terrain Storage Case (+£30)

Price

RRP £363 - £395 | SOLD OUT

Warranty

Every Terranaut watch is inspected for pressure-resistance, timekeeping, material quality and manufacturing quality before being made available for sale.Your Terranaut watch is protected by an international guarantee, against defects in materials and workmanship, for a period of two years commencing from the original date of purchase.This guarantee is offered in addition to your statutory rights, subject to the following terms and conditions:

If the watch is no longer covered by guarantee, it is likely that we will charge for a repair. However, we will provide a quotation before we begin the service.It is unlikely that your watch will need to be serviced unless a fault has developed.If your watch has stopped working, it may be because the battery has expired. Please ask your local jeweller to replace the battery before you decide to return the watch for repair.

Returns Policy

Introduction

The purpose of this document is to outline our statement of intent towards offering a simple and efficient returns process, with a 14 day money back guarantee on all orders from our website at www.terranaut.watch.

Scope

This Returns Policy only applies to products sold and fulfilled via our website at www.terranaut.watch. It applies to items sold at full price or in a sale.Special orders, including products that have been personalised, engraved, adjusted or resized are non-returnable. Personalisation includes watches provided where specific serial numbers have been requested. However, in these circumstances you may be entitled to a repair, replacement or partial refund.Our promise to replace the item or refund your money does not apply to faults or damages caused by accidents, misuse or neglect.

Objectives

The purpose of this document is to outline our statement of intent towards offering a simple and efficient returns process, with a 14 day money back guarantee on all orders from our website: www.terranaut.watch.

Policy statements

Please return your item, complete with the original box and e-receipt, in brand new condition. The watch will need to be packaged as you received it and include any accessories, instructions and guarantee documents you received, together with any promotional gifts.Please tell us if you want to receive an exchange or refund.We will only accept requests for returns from the person who bought the item.When we receive the returned item, we will confirm that everything is present and in its original condition, to ensure it is eligible for a refund.We aim to process exchanges and refunds as quickly as possible, either on the same or next day they are received.Once processed, your refund will be issued to the payment method you used to place your order. We will let you know by email when your refund has been issued. However, it may take up to 14 days for the money to reach your account, depending on the payment method you used.

Privacy Notice

Introduction

This Privacy Notice explains the types of personally identifiable information Terranaut may collect about you when you interact with us. It also explains how we'll manage your personal data, and keep it safe in accordance with the Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR).For simplicity, we use the terms 'we', ‘our’ and 'us' to refer to Terranaut Watches Ltd throughout this Privacy Notice.Terranaut Watches Ltd is a company registered in England with number 12420356. The Registered Office is 20-22 Wenlock Road, London, N1 7GU, United Kingdom.This Privacy Notice will be regularly reviewed and this document was last updated on 18th December 2020.

Your data privacy rights

You have the right to:

The legal bases for processing your personally identifiable information

The GDPR and Data Protection Act 2018 establish different reasons that an organisation may collect and process your personally identifiable information, including:ConsentThere may be occasions when we need your consent to collect and process your personally identifiable information.With your consent, we will use your personally identifiable information, preferences and details of your transactions to communicate with you about relevant products and services that we believe may be of interest to you, including competitions, discounts, events, prize draws, promotions and special offers.Whenever you give your consent for us to use your personally identifiable information, you have the right to change your mind at any time and withdraw that consent.Contractual obligationsWe need to use your personally identifiable information to fulfil our contractual obligations to you.This includes providing you with the information, offerings, products and services requested by you in the most efficient and effective manner and to use the supporting systems and services that are required to support these operations.Legal complianceWe may need to collect and process your personally identifiable information to meet a legal or regulatory requirement.This includes carrying out risk analysis, risk management and fraud prevention and activities in relation to auditing, compliance, ethical, legal, litigation and regulatory reporting requirements.Legitimate interestWe may need to use your personally identifiable information to pursue our legitimate interests in a way that can be reasonably expected in the course of running our business and which does not materially impact your rights, freedom or interests.For instances where legitimate interest is our basis for processing, we will carry out an assessment to check that our interests don't outweigh your right to privacy, or that they don't materially impact your other rights, freedoms or interests.

When we wish to promote our services to new customers

We may purchase databases of business contacts to promote our services. These databases will only be purchased from credible third-party providers, which can provide an assurance of meeting their data protection obligations. We may combine these databases with data from publicly available sources, or information we hold about you, to accurise our records.We will only contact prospects when we hold documented evidence of consent to use their personally identifiable information. Our third-party providers are required to maintain their databases to ensure that consent is up-to-date.

When we wish to promote our services to existing customers

With your consent, we will use your personally identifiable information, preferences and details of your transactions to communicate with you about relevant products and services that we believe may be of interest to you, including competitions, discounts, events, prize draws, promotions and special offers.Whenever you give your consent for us to use your personally identifiable information, you have the right to change your mind at any time and withdraw that consent.If you have withdrawn your consent for us to use your personally identifiable information for direct marketing, we must always comply with your request.We will always make it convenient to unsubscribe from direct marketing communications. You are able to easily opt-out of receiving communications from us, from any channels, at any time.You can stop direct marketing communications from us by clicking the 'unsubscribe' link in any email communication you receive from us. We will then remove you from our mailing list.If you have an account with us, log in to your account, visit the 'settings' page and change your direct marketing preferences.You may continue to receive communications from us for a short period after you have changed your direct marketing preferences, until our systems and services are fully updated.

When you access our website

When someone visits www.terranaut.watch we use cookies and similar technologies to collect the following technical information about you:

We use this information in accordance with the terms of our Cookie Statement to help us deliver the best possible web experience. We will anonymise data by aggregating it with other data so it can be used for statistical analysis without identifying you. We will use aggregated data to identify patterns in the behaviour of visitors to our website so we can assess the effectiveness of the website.

If you email us

When people email us, we use Transport Layer Security (TLS) to encrypt and protect email traffic in accordance with government recommendations. If your email service does not support TLS, any emails we send or receive may not be protected during transmission.We will also monitor any emails sent to us, including the attachments for viruses or malicious software.

If you submit a contact form

When people complete and submit one of our contact forms, we'll ask to collect the following personally identifiable information about you:

If you call us

If you call us, we may record the call and use this to help improve the efficiency and effectiveness of our services. Calls may also be recorded for training and compliance purposes.

If you interact with us through social media

If you interact with us through social media, we'll use your social media username to help us respond to your comments, questions or feedback.

When your personal data is publicly available

We collect data from publicly available sources, such as Companies House or the Land Registry, when you have given your consent to share information or for instances where the information is made public as a matter of law.

If you have an online account with us

If you request to register an online account with us, we'll ask to collect the following personally identifiable information about you:

We'll also keep an encrypted record of your login password for your security.We secure access to all transactional areas of our website and apps using 'https' technology. Access to your personally identifiable information is password-protected, and sensitive data is secured and tokenised to ensure it is protected.

If we ask you to prove your identity

We will keep copies of documents you provide to us to prove your age or identity for instances where the law requires this. This will include details of your full name, address, date and place of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality. If you provide a driver's licence, the data will also include your licence number.

If you make an application to purchase a product or service

When you make an application to purchase a product or service from us, we may verify the information you have provided using credit scoring services offered by credit reference agencies.We may then make decisions about how to proceed with your application on the basis of automated checks of the information you have provided. We will use this information to manage our risk, protect our business interests and help us to recommend products and services that are appropriate for you.If we make an automated decision about you, you will have the right to contest the decision, to express your point of view, and to request a human review of the decision.The credit reference agencies may choose to use and share your information with other organisations for the purposes of preventing fraud and money laundering, to protect their business interests and comply with applicable legislation and regulations.

When we complete your service request

When collecting your personally identifiable information, we'll always make clear to you what data is necessary to fulfil a service you have requested.We need to use your personally identifiable information to comply with our contractual obligations to you. This includes providing you with the information, offerings, products and services requested by you in the most efficient and effective manner and to use the supporting systems and services that are required to support these operations.This also includes sending you communications required by law or information about changes to the services we are providing to you. These service messages will not include any promotional content, and as such do not require prior consent when they are sent by email or SMS.We will keep a record of our communications with you to inform any future decisions we make and to demonstrate how we communicated with you on previous occasions.If you choose not to share your personally identifiable information with us, or refuse certain contact permissions, we might not be able to provide some of the services you have requested.In certain circumstances, we may need to use your personal data to pursue our legitimate interests in a way that can be reasonably expected in the course of running our business and which does not materially impact your rights, freedom or interests.For instances where legitimate interest is our basis for processing, we will carry out an assessment to check that our interests don't outweigh your right to privacy, or that they don't materially impact your other rights, freedoms or interests.

When we use third-party service providers

We may sometimes share your personally identifiable information with our trusted third-party service providers and organisations that provide data processing services for us.The types of organisations that process your personally identifiable information on our behalf include:

The identity of these third parties and their purposes for processing your data will be communicated to you at the point of collecting your personally identifiable information.We will only provide our trusted third-party service providers with copies of your personally identifiable information they need to perform their specific services for us. They may only use it for the purposes that we have specified in our contracts with them.We work closely with our third-party service providers to ensure that your data privacy is respected and protected at all times. The contracts we have with our third-party service providers specify the standards they must follow.If we stop using their services, any of your personally identifiable information held by them will either be deleted or rendered anonymous.There may be occasions where we need to share your personal data with our third-party service providers that are located outside the European Economic Area (EEA) to fulfil your order or provide supporting services. If this is necessary, we will ensure your personal data receives the same protection as if it were being processed inside the EEA.

When we no longer need to use your personal data

Whenever we collect or process your personally identifiable information, we will only keep it for as long as is necessary for the purpose for which it was collected. This is to fulfil our contractual obligations to you. However, we may need to keep your personally identifiable information longer to meet a legal requirement.At the end of that retention period, your personally identifiable information will either be deleted completely or anonymised. We will anonymise data by aggregating it with other data so it can be used for statistical analysis without identifying you. We will use aggregated data to develop new or existing products and services, carry out testing and troubleshooting.The retention period for any personal data will not exceed five years from the point at which the data was first collected by us.If this is not possible, for example when your personally identifiable information has been archived in a backup file, then it will be segregated and securely stored to prevent any further processing until we are able to delete it.

If you apply for a job at Terranaut

We will not share any of the information you provide during the Terranaut recruitment process with any third parties for marketing purposes. The information you provide will be held securely by us, in conjunction with our data processors, whether the information is on digital or physical media.The information we ask for will be used to assess your suitability for employment. You don't have to provide the information we ask for, but it may affect your application.We may receive job applications by email, post or through a third-party recruitment agency. We will ask you for the following personally identifiable information about you:

Our recruitment team will have access to all of this information and our recruitment managers will shortlist applications for interview.We will also ask you to provide equal opportunities information. You don't have to provide the information we ask for and it will not affect your application.Any equal opportunities information you provide will only be used to generate statistics for monitoring equal opportunities at Terranaut. Our recruitment team will not have access to your equal opportunities information.We may ask you to participate in assessments, complete tests or occupational personality profiles, or to attend interviews. Information will be generated by you and us during this process to produce a record of your suitability to become an employee of Terranaut Watches Ltd.If we choose to make a conditional offer of employment, we will ask you for information so we can carry out pre-employment checks. We are required to confirm the identity of our staff and their right to work in the United Kingdom. You must pass these checks to progress your application to a final offer.We will ask you to provide the following information:

We'll take copies of the information you provide to prove your identity. This will include your full name, address, date of birth, gender and facial image. If you provide a passport or driver's licence, the data will also include your place of birth, nationality and driving licence number.We will also ask you to complete a questionnaire about your health. This is to establish your fitness to work.Our recruitment team will contact your referees, using the details you provided in your application, to obtain references.If we choose to make a final offer of employment, we will ask you to provide the following information:

If you are a current or former employee

The information you provided during the application process will be retained by us in your employment file for the duration of your employment, plus six years following the end of your employment.The information that was generated throughout the assessment process will be retained by us for six months following the end of the recruitment campaign.

If we expand, reduce or sell the organisation

We may expand, reduce or sell the organisation and this may involve the transfer of our business to new owners. If this happens, your personal data may be transferred to the new owner or controlling party in accordance with the terms of this Privacy Notice.

If we suspect fraud or other criminal activities

We can pass on details of people who are suspected of being involved in fraud or other criminal activities affecting Terranaut to law enforcement. We do this to protect our business interests and your account from fraud and illegal activities.This includes carrying out risk analysis, risk management and fraud prevention and activities in relation to auditing, compliance, ethical, legal, litigation and regulatory reporting requirements.We may also be required to disclose your personally identifiable information to any competent law enforcement body, regulatory body, government agency, court or similar organisation. This will occur in instances where we believe it is necessary to disclose your personally identifiable information to comply with applicable legal or regulatory requirements, to establish, exercise or defend our legal rights, or to protect your interests of those of another natural person.

If you request information about the use of your personally identifiable information

If you wish to make any request about the use of the personally identifiable information we hold about you, please contact our GDPR Champion, who will be pleased to help you.We will ask you to verify your identity before proceeding with any request you make. This is to protect the confidentiality of your personally identifiable information.If you have authorised a third party to submit a request on your behalf, we will ask them to verify their identity, and that they have permission to act on your behalf.If we choose not to complete your request, we will explain the reasons for our decision.

If you request to receive a copy of your personal data

You may request a computer file in a common format, such as .CSV, containing the personal data that you have previously provided to us. You also have the right to have your information transferred to another organisation if this is technically possible. You may ask us to restrict the use of your personal data, in specific circumstances, which will generally occur while we are deciding about how to proceed with any request you have made.Your rights may be affected if fulfilling your request could reveal the personally identifiable information of another natural person, or if you ask us to delete data that we need to keep to fulfil a legal obligation or compelling legitimate interest.

If you have any comments or concerns

Terranaut strives to meet the highest standards when collecting and using your personally identifiable information.This Privacy Notice was documented with the intention of being clear and concise. It does not provide a comprehensive account of all aspects relating to the collection and use of personally identifiable information by Terranaut.Our GDPR Champion will be pleased to provide any additional information or explanation you need.If you believe our collection or use of your personally identifiable information is inappropriate or misleading, please contact our GDPR Champion.Email[email protected]AddressTerranaut Watches Ltd
20-22 Wenlock Road
London
England
N1 7GU

If you wish to make a complaint

If you believe that your personally identifiable information has not been handled correctly, or you are unhappy with our response to any request you have made to us regarding the use of your personally identifiable information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).Telephone0303 123 1113Websitewww.ico.org.uk/concernsIf you are based outside the UK, you have the right to lodge a complaint with the relevant data protection regulator in your country of residence.

Cookie Statement

Introduction

This Cookie Statement explains how Terranaut uses cookies when you interact with us and your choices regarding their use.We use cookies, web beacons and similar technologies to improve your experience when you wish to access our website or apps. For ease of understanding, we will refer to all of these technologies as 'Cookies' in this Cookie Statement.For simplicity, we use the terms 'we', ‘our’ and 'us' to refer to Terranaut Watches Ltd throughout this Cookie Statement. It should be read in conjunction with our Privacy Policy, which explains how we'll manage your personal data and keep it safe.Terranaut Watches Ltd is a company registered in England with number 12420356. The Registered Office is 20-22 Wenlock Road, London, N1 7GU, United Kingdom.This Cookie Statement will be regularly reviewed and this document was last updated on 6th December 2020.

What are cookies?

Cookies are small text files consisting of letters and numbers. These are sent from servers and stored on your device. We use the following types of cookies:Session cookiesSession cookies are temporary cookie files that are essential to allow you to access the services available through our website and to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, you will not be able to access the services you require. We only use these cookies to provide you with access to services.Persistent cookiesPersistent cookies are cookie files that remain until you erase them or they expire. They identify if you have accepted the use of Cookies on our website. You would not be able to experience a personalised service in accordance with your preferences, without these cookies.Web beaconsWeb beacons are small, transparent graphics that may be used in emails we send to you. We also use similar technologies, which store information in your browser or on your device in a way that is similar to how cookies and web beacons work.The information gathered by these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you are using to access our website.

Why do we use cookies?

Cookies enable our website and internet-based services to remember your actions and preferences so you don't have to re-enter them each time you visit our website.When someone visits www.terranaut.watch we use cookies and similar technologies to collect the following technical information about you:

Some of our internet-based services need cookies to work. Others allow your user experience to be customised to reflect your preferences.

What cookies do we use?

Type: Google Analytics
Purpose: Analytics
Administered by: Third partyGoogle Analytics is a web-based analytics service offered by Google that tracks and reports on website traffic. Google uses the data collected to track and monitor the use of our website. This identifies patterns in the behaviour of visitors to our website, which we can use to assess the effectiveness of our website and help us provide the best possible web experience.This data is shared with other Google services. Google may use the collated data to contextualise and personalise the advertisements from its own advertising network.You can opt-out from sharing your online activity with Google Analytics by installing the Google Analytics opt-out browser add-on available at: https://tools.google.com/dlpage/gaoptout.You can learn more about the privacy policy and practices of Google by visiting their Google Privacy & Terms here: https://policies.google.com/privacy.Type: Facebook
Purpose: Remarketing
Administered by: Third partyFacebook is a social networking platform, which we may use to remarket our services to you after you have accessed the services you requested on our website. We will collect data about the interest you have shown in our products and services so that we can display relevant and targeted advertising using Facebook.You can opt-out from sharing your online activity with Facebook by following their instructions here: https://www.facebook.com/help/568137493302217.You can learn more about the privacy policy and practices of Facebook by visiting their Privacy Policy page here: https://www.facebook.com/privacy/explanation.Type: Instagram
Purpose: Remarketing
Administered by: Third partyInstagram is a social networking platform, which we may use to remarket our services to you after you have accessed the services you requested on our website. We will collect data about the interest you have shown in our products and services so that we can display relevant and targeted advertising using Instagram.You can opt-out from sharing data about your online activities with Instagram's partners by following their instructions here: https://help.instagram.com/2885653514995517.You can learn more about the privacy policy and practices of Instagram by visiting their Data Policy page here: https://help.instagram.com/519522125107875.

If you wish to control our use of cookies

Your browser or device is likely to have settings that you can access to customise the use of cookies. Please see the reference information for your browser or device to learn how to adjust your settings. For example, you may be able to block all cookies, accept only first-party cookies, or delete all cookies when you exit your browser.Please be aware that some of our services will not work if you block or delete cookies.

If you have any comments or concerns

Terranaut strives to meet the highest standards when collecting and using your personal data.This Cookie Statement was documented with the intention of being clear and concise. It does not provide a comprehensive account of all aspects relating to the use of cookies and similar technologies by Terranaut.Our GDPR Champion will be pleased to provide any additional information or explanation you need.Email[email protected]AddressTerranaut Watches Ltd
20-22 Wenlock Road
London
England
N1 7GU

Terms and Conditions

Introduction

These Terms and Conditions explain the basis by which you may access and use the publicly accessible areas of www.terranaut.watch (our ‘website’).By accessing our website, you indicate that you accept the Terms and Conditions and that you agree to abide by them. If you do not agree to the Terms and Conditions, you must cease your access our website.For simplicity, we use the terms 'we', ‘our’ and 'us' to refer to Terranaut Watches Ltd throughout this Privacy Notice.Terranaut Watches Ltd is a company registered in England with number 12420356. The Registered Office is 20-22 Wenlock Road, London, N1 7GU, United Kingdom.These Terms and Conditions will be regularly reviewed and this document was last updated on 6th December 2020.

Accessing our website

Access to our website is granted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website with notice. We will not be held liable if our website becomes either temporarily or permanently unavailable, for any reason or length of time.

Intellectual property rights

We are the owner or the licensee of all intellectual property accessible through our website. These works are protected by copyright laws and treaties around the world. All such rights are reserved. You may download and/or print any content from our website for your personal reference. However, you must not use any content from our website for commercial purposes without obtaining written permission to do so from us or our licensor(s). Our status, and that of any identified contributors, as the author of content on our website must always be acknowledged.If you download or print any content from our website in breach of these intellectual property rights, your right to use our website will cease immediately and you must, upon request, delete or destroy any copies of applicable content you have obtained from our website.

Our website changes regularly

The content on our website may change at any time in order to ensure that the information provided is current. If necessary, we may temporarily or permanently prevent access to our website. Any content on our website may be out of date at any given time, and we are under no obligation to update such material.

Our liability

As access to our website is provided free of charge, the content on our website is provided without any guarantees, condition or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and how it is processed

We process the information we collect from you, or that you provide to us, in accordance with our Privacy Policy. By using our website, you consent to such processing and you warrant that any information you provide to us is accurate.

Viruses, hacking and other offences

You must not misuse or website by knowingly introducing viruses, malware or other content that is malicious or technologically harmful.You must not attempt to gain unauthorised access to our website or information processing facilities, such as any server, computer, smart device, software or database connect to our website. You must not attack our website via a denial-of-service (DoS) attack or a distributed denial-of-service (DDoS) attack.

Linking to our website

You may link to any page or content on our website, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation. However, you must not create a link that is, by way of its design, may suggest any form of approval, association or endorsement on our part where none exists.

Links on our website

Any links that we make available on our website, to other websites and content provided by third parties, are provided for your information only. We have no control over such websites and content, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, your visit to our website. However, we retain the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any or relevant country. These Terms and Conditions are governed by English law.

Changes to our Terms and Conditions

We may revise these Terms and Conditions at any time. Any changes we may make to these Terms and Conditions will be provided here and, where appropriate, notified to you by email. You are expected to review this information regularly to take notice of any changes we may make, as they are binding on you.

Contacting us about our Terms and Conditions

We welcome any questions, comments and requests you may have about our Terms and Conditions, by contacting us at [email protected]. This includes any concerns you may have about content on our website.

WEEE Policy

As a responsible company, Terranaut Watches Ltd is committed to reducing its environmental impact.This includes providing a take-back service, which is available free of charge and on a like-for-like basis, for instances where our products become waste electrical and electronic equipment (WEEE). The take-back service is operated in accordance with the Waste Electrical and Electronic Equipment Directive and is valid in EC member states and in any other countries with corresponding WEEE legislation.The wheeled bin symbol below indicates that your watch is an electronic item produced after 13th August 2005 and should be disposed of separately from normal household waste, following recommended practice in environmental management: